Joan Nelson Philips

As a practice improvement consultant and subject matter expert with the Center, Joan Nelson Phillips has participated in the development of many change and implementation products, services, and learning experiences for the child welfare field. Ms. Nelson Phillips also led the development of a series of Center CQI products including a CQI capacity self-assessment instrument, instructional rating and implementation guide, and customizable CQI skills training curricula. Ms. Nelson Phillips has worked directly with several states in a variety of change and implementation projects, in addition to supporting Child and Family Services Review program improvement planning efforts.

In her 35 years in child welfare, Ms. Nelson Phillips has overseen the development and implementation of both small and large agency projects with expertise in the federal Child and Family Services Review process, including state program improvement planning. She also has expertise in Council on Accreditation standards and is skilled in preparing public agencies for a successful accreditation experience.

Ms. Nelson Phillips brings experience in building and maintaining CQI processes and assessing organizational CQI capacity, as well as expertise in the development of state strategic planning documents (e.g., federal Child and Family Services Plan and Annual Progress Services Report). She is a skilled facilitator in building strong public/private child welfare partnerships that promote improvements in child welfare system performance.