Professional Child Welfare Experience: Since 1987
As a practice improvement consultant and subject matter expert with the Center, Joan Nelson Phillips has participated in the development of many change and implementation products, services, and learning experiences for the child welfare sector. Ms. Nelson Phillips also led the development of a series of continuous quality improvement (CQI) products for the Center, including a CQI capacity self-assessment instrument, instructional rating and implementation guide, and customizable CQI skills training curricula. Ms. Nelson Phillips works directly with states in a variety of change and implementation and CQI projects in addition to supporting Child and Family Services Review efforts.
In her 35 plus years in child welfare, Ms. Nelson Phillips has overseen the development and implementation of both small and large agency projects with expertise in the federal Child and Family Services Review process, including statewide assessment development, preparation for facilitating state led on-site review activities, and state program improvement planning. She also has expertise in Council on Accreditation standards and is skilled in preparing public agencies for a successful accreditation experience.
Ms. Nelson Phillips brings experience in building and maintaining CQI processes and assessing organizational CQI capacity and developing and facilitating CQI training, as well as expertise in the development of state strategic planning documents (e.g., federal Child and Family Services Plan and Annual Progress Services Report). She is a skilled facilitator in building strong public/private child welfare partnerships that promote improvements in child welfare system performance.
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