Organizational culture and climate consist of shared values, norms, attitudes, and perceptions that influence how people in an organization behave. An agency’s priorities, leadership commitments, and staff motivation reflect its culture and climate. For new programs and practices, an agency’s culture and climate may affect how people accept and support change.
While people often use the terms "culture" and "climate" interchangeably, Charles Glisson, a leading researcher in this area, makes the following distinction (2015, p. 2):
- Organizational culture refers to the shared behavioral expectations and norms in a work environment. This is the collective view of “the way work is done.”
- Organizational climate represents staff perceptions of the impact of the work environment on the individual. This is the view of “how it feels” to work at the agency (e.g., supportive, stressful).