Explores how the factors of motivation, general capacity, and intervention-specific capacity influence agency readiness for change. This video provides examples of and considerations for conducting readiness assessments.

Examines why teams should understand the factors influencing readiness, use a structured approach to develop and conduct readiness assessments, and analyze results. This video helps teams understand what needs to be in place before assessing readiness and sets up teams for success as part of a change and implementation process at a child welfare agency.

Reviews the final tasks of assessing agency readiness: analyzing results and determining next steps. This video explores how teams analyze assessment results, what conditions or connections help determine next steps, and why teams should reassess over time and at multiple points in the process.

Presents the sixth and final task of team building: debriefing, evaluating, and identifying the next steps to assess completion and determine how the team will sustain the intervention. As explained in this module, at this point teams also determine whether they need to continue with their work or whether another team needs to be convened.

Explores the fifth task of team building: guiding the change process by creating a detailed, comprehensive work plan based on the team charter that organizes the work through each step of the change and implementation process.

Introduces the fourth task of team building: developing a team communication plan and external communication strategy. This module helps teams clarify protocols for the flow and methods of communication and to define roles and responsibilities in the communication structure.

Presents the third task of team building: developing the team’s charter to set a foundation for teamwork by clarifying how the team will operate, divide responsibilities, and share in decision-making.

Examines the second task of team building: identifying team members to ensure diverse representation across all levels and positions within the organization. This module also provides information on how to define the team structure to clarify roles and responsibilities and encourage collaboration among team members.

Explores the first task of team building: identifying the team’s purpose by developing mission goals and objectives. This module helps the team write a mission statement as part of a change and implementation process at a child welfare agency.

Learn to select, design, or adapt an intervention to address an identified problem.

Get guidance for completing the CQI self-assessment instrument, see suggested sources for local assessment data, and learn to rate assessment results.

Get tips, guidance, and information about the CQI system assessment and implementation process, and learn how the Center helps agencies build capacity.

Learn a research-informed framework for agencies to explore implementation of CQI systems across seven areas, including leadership support and modeling, staff and stakeholder engagement, communication, administrative structure, use of quality data, case record review process, and application of CQI findings.

Learn about theory of change and why it is critical to implementing effective changes to improve outcomes. 

Explore the Center’s Focused Continuous Quality Improvement (CQI) Services training curriculum and learn more about how it can be used to support a team’s CQI goals.