This guide is designed to support administrative leaders in states and other jurisdictions in using data to assess and identify ways to improve their service array.

Get guidance, tips, and strategies for assessing agency culture and climate. 

Adapt proven strategies from this publication to improve specific areas of culture and that support collaborative development of an effective service array.

Adapt strategies from this publication to improve specific areas of culture and climate to support partnering with families after conducting an assessment.

Browse the themes and key takeaways from the How We Partner With the Community to Improve Service Options podcast series.

Learn to select, design, or adapt an intervention to address an identified problem.

Learn about theory of change and why it is critical to implementing effective changes to improve outcomes. 

Listen to child welfare agency leaders in the District of Columbia, service providers, partners in community collaboratives, and sister agencies talk about how they coordinate service planning and delivery, are culturally responsive to the community, and provide seamless services to families.

Get guidance for completing the CQI self-assessment instrument, see suggested sources for local assessment data, and learn to rate assessment results.

Build a common understanding of Continuous Quality Improvement (CQI) best practices and learn how your CQI team can apply those practices as your agency works to strengthen families, deliver equitable services, and build more resilient communities.

Get tips, guidance, and information about the CQI system assessment and implementation process, and learn how the Center helps agencies build capacity.

This workbook and this video series are part of a collection of resources designed to help child welfare agency leaders, managers, and teams select, adapt, or design an intervention to address an identified problem. Use this workbook to further your understanding of concepts and prepare to move learning into action with your team.

Gather your staff to watch the “Deciding What to Implement to Achieve Successful Change” webinar to learn about how a structured approach to selecting an effective intervention can help your agency evaluate solutions to identified problems or needs and achieve goals for change. Then, use this guide to facilitate discussions and lead your team to move learning into action.

Use this resource to prompt discussion and adopt a change management approach  during the development of child welfare information systems.

This “Service Array Data Inventory Sample Worksheet” (Worksheet) is a companion tool to A Data-Driven Approach to Service Array Guide developed by the Capacity Building Center for States. To use the Worksheet, you can print it out and fill in the blank squares, or use the questions as a guide.