A Data-Driven Approach to Service Array Guide
This guide is designed to support administrative leaders in states and other jurisdictions in using data to assess and identify ways to improve their service array.
Provides an overview of the process for conducting a data-driven service array assessment, including establishing the focus of the assessment and key questions it will address, convening a service array workgroup and engaging stakeholders, and collecting and analyzing relevant data. Several real-life examples from state agencies have been incorporated to show how some states are tackling this challenge.
A Data-Driven Approach to Service Array Guide (updated 2019) and the Service Array Data Inventory Sample Worksheet (updated 2019) are designed to support states and other jurisdictions in using data to assess and improve their service array. The guide and worksheet offer step-by-step guidance to help child welfare agency staff—including continuous quality improvement managers, data managers, program managers, and others—build capacity to work collaboratively with stakeholders to use data to ensure the availability, accessibility, and effectiveness of services to meet the needs of the children and families being served.
Capacity Building Center for States (2019). A Data-Driven Approach to Service Array Guide. Children’s Bureau, Administration for Children and Families, U.S. Department of Health and Human Services.
This material may be freely reproduced and distributed. However, when doing so, please credit Capacity Building Center for States.
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