Describes strategies to change staff attitudes, engage families in developing their case plans, and keep children in foster care connected with their families and community. Rosa, the parent partner, shares how she joined the team, what she does in her role, and how the workgroup is helping the agency improve the support and services provided to families.

Describes practices that embed and sustain changes in organizational culture. Caseworkers Tyler, Angela, and Laurence and program manager Francie talk about all the changes in the past year that have shifted the culture to better support families.

Shows strategies for child welfare staff to work with the court system to support family involvement. Joe, the Court Improvement Program lead, talks about his experience in the workgroup and the corresponding changes made in the court system to improve the support and services provided to families.

Presents strategies to promote engagement and support of families and kin, and describes the importance of continuous feedback. Steven, the kinship navigator, shares how he joined the team, what he does in his role, and what the workgroup is doing to help the agency improve the support and services provided to families.

Use this guide for tips, and strategies concerning the critical role leadership plays in creating and sustaining positive organizational culture.

Understand the role of coaching in supporting workers, including coaching functions, effectiveness, models, and strategies.

Browse casework activities to use before, during, and after a caseworker visit with children, youth, and families.

Learn about quality contacts, why they are important, and how an agency can successfully implement them.

Explore coaching steps and tips supervisors can use to help workers strengthen skills and meet goals.

Learn how supervisors and program managers can assist child welfare caseworkers in conducting quality visits with parents.

Learn effective strategies to collect, analyze, and use data related to caseworker visits.

Shares Stephen’s story about being a community-based provider and policymaker in Florida, the need for laws that empower caregiver decision-making, creating Florida’s reasonable and prudent parent standard (RPPS), and the effect RPPS and normalcy laws can have on foster care.

Frankie is 14 years old and lives with his sister, brothers, and moms. He and his sister were adopted when they were 2 years old and 4 years old, respectively. He loves spending time with his aunts, uncles, and cousins and loves being part of a big family.

Learn the definition and find information about normalcy and the reasonable and prudent parent standard in the PL 113-183.

Hear about the challenges and experiences of an adoptive family and how they created belonging, healthy development, and normal experiences.