Defining Quality Contacts

Learn about quality contacts, why they are important, and how an agency can successfully implement them.

Publication year: 2017
Capacity Building Center for States


Provides a foundation for understanding what quality contacts look like, why they are important, and how a child welfare agency can set the stage for their successful implementation. Quality contacts, also referred to as caseworker visits, are defined as purposeful interactions between caseworkers and children, youth, parents, and resource parents that contribute to assessment and case planning processes. This publication is the first in a suite of products and learning tools entitled Quality Matters: Improving Caseworker Contacts with Children, Youth, and Families.

Suggested Citation

Capacity Building Center for States. (2017). Defining quality contacts. Children’s Bureau, Administration for Children and Families, U.S. Department of Health and Human Services.

This material may be freely reproduced and distributed. However, when doing so, please credit Capacity Building Center for States.

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