Defining Quality Contacts

Provides a foundation for understanding what quality contacts look like, why they are important, and how a child welfare agency can set the stage for their successful implementation. Quality contacts, also referred to as caseworker visits, are defined as purposeful interactions between caseworkers and children, youth, parents, and resource parents that contribute to assessment and case planning processes. This publication is the first in a suite of products and learning tools entitled Quality Matters: Improving Caseworker Contacts with Children, Youth, and Families.