Understand the role of coaching in supporting workers, including coaching functions, effectiveness, models, and strategies.

Learn about quality contacts, why they are important, and how an agency can successfully implement them.

Browse casework activities to use before, during, and after a caseworker visit with children, youth, and families.

Learn how supervisors and program managers can assist child welfare caseworkers in conducting quality visits with parents.

Find meaningful and actionable connections among your agency’s strategic planning, review, and CQI efforts using this toolkit.

Explore tips and strategies to effectively engage and sustain the involvement of families and youth at the agency level. 

Explore coaching steps and tips supervisors can use to help workers strengthen skills and meet goals.