Ronnie and Jackie’s Story
See how listening and relatability helped build trust between a youth and his attorney.
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Description
Shows how nonjudgmental, active listening and relatability build rapport and trust. Opportunities to laugh and talk about real-life situations helped a youth and his attorney develop a mutually rewarding relationship.
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Suggested Citation
Capacity Building Center for States (2021). Ronnie and Jackie’s Story. Children’s Bureau, Administration for Children and Families, U.S. Department of Health and Human Services.
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