Ronnie and Jackie’s Story

See how listening and relatability helped build trust between a youth and his attorney.

Publication year: 2021
Capacity Building Center for States

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Shows how nonjudgmental, active listening and relatability build rapport and trust. Opportunities to laugh and talk about real-life situations helped a youth and his attorney develop a mutually rewarding relationship.

Suggested Citation

Capacity Building Center for States (2021). Ronnie and Jackie’s Story. Children’s Bureau, Administration for Children and Families, U.S. Department of Health and Human Services.

This material may be freely reproduced and distributed. However, when doing so, please credit Capacity Building Center for States.

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