Find meaningful and actionable connections among your agency’s strategic planning, review, and CQI efforts using this toolkit.

Use this brief to help your agency coordinate strategic and long-term planning, monitoring, and reporting processes—such as the Child and Family Services Plan (CFSP) and Child and Family Services Review (CFSR)—with agency continuous quality improvement (CQI).

Explore tips and strategies to effectively engage and sustain the involvement of families and youth at the agency level. 

Presents strategies to promote engagement and support of families and kin, and describes the importance of continuous feedback. Steven, the kinship navigator, shares how he joined the team, what he does in his role, and what the workgroup is doing to help the agency improve the support and services provided to families.

The journeys of children, youth, and families in child welfare are seldom a straight line. Typically, there are highs and lows and winding paths in between

Consult this video series and companion discussion guide to get different perspectives on building trust and supporting family well-being.

Uncovers staff attitudes and beliefs that stand in the way of becoming family focused. Francie, the agency's foster care program manager, has a conversation with two new caseworkers and discovers a disconnect between what the agency promotes through its vision and mission and what is actually happening in practice.