Learn to be more intentional about creating opportunities to relate to the staff and families you serve and to infuse more empathy into your agency.

Explore workforce challenges in child welfare and highlight the urgent need to be brave in addressing those challenges.

Learn how child welfare organizations can create equity in the workforce. 

Explore additional resources to learn how child welfare organizations can create equity in the workforce. 

Learn about organizational capacity to assess readiness and how it impacts retention of people with lived expertise in child welfare agencies.
 

This handout is part of the series, “Perspectives on Normalcy: Videos and Discussion Questions.” It is designed to facilitate discussion about the issues raised in the video, “Community-Based Provider: Empowering Caregiver Decision-Making.” 

Browse casework activities to use before, during, and after a caseworker visit with children, youth, and families.

Learn how supervisors and program managers can assist child welfare caseworkers in conducting quality visits with parents.

Explore resources related to Intentional Inclusion: Creating Equity in the Workplace video. 

In this episode leaders from the District of Columbia child welfare agency and a community collaborative organization discuss their longstanding partnership. The commissioner for Kentucky's child welfare agency describes the agency’s strategic communication plan and considers the role of the agency as part of the larger child welfare system.

Explore coaching steps and tips supervisors can use to help workers strengthen skills and meet goals.

Learn a research-informed framework for agencies to explore implementation of CQI systems across seven areas, including leadership support and modeling, staff and stakeholder engagement, communication, administrative structure, use of quality data, case record review process, and application of CQI findings.

Explore benefits of and strategies for recruiting and integrating people with lived expertise into the child welfare workforce.

Explore how to use human resources data to address worker turnover with guides, resources, and videos from the Quality Improvement Center for Workforce Development.

Get practical guidance for building organizational capacity and for implementing flexible and innovate programs for youth engagement.