Understand the role of coaching in supporting workers, including coaching functions, effectiveness, models, and strategies.

Learn effective strategies to collect, analyze, and use data related to caseworker visits.

Learn about quality contacts, why they are important, and how an agency can successfully implement them.

Get practical information about supporting coordinated strategic and long-term planning.

Addresses the importance of being open to agency supports and the necessity of self-care in working through family transitions. In this set of digital stories, Jammie, a kinship parent caring for her niece's children, reflects on family connections and supportive services.

Underscores the importance of community connections and ongoing supports to child and family well-being. In this set of digital stories, a grandmother, Joan, promotes the idea of “surround-sound parenting” for her adopted grandson, Chad.

Relays the highs and lows of Josh, a young adult with a passion to help children in foster care. While poised for success as he graduates college, Josh meets challenges later in life after the loss of critical supports. In this video, Josh points to trauma-informed strategies that build youth resilience and help create “reserves” for when crises hit.

See how staff can boost their knowledge and skills for engaging families, community providers, and others.

Tells the story of Melissa and her two sons, David and Emilio, following their adoption. This set of digital stories underscores the need for connections, educational supports, and post-adoption services.

Browse casework activities to use before, during, and after a caseworker visit with children, youth, and families.

Learn how supervisors and program managers can assist child welfare caseworkers in conducting quality visits with parents.

Reveals the complexity of family dynamics through the experiences of Shary, a kinship parent caring for her niece, Brianna, and grandson, Random. In the first digital story, Brianna seeks to reconnect the pieces in her family puzzle. The second digital story highlights Random's unflappable resilience despite medical challenges.

Explore how child welfare agencies, legal and judicial stakeholders, prevention partners, and communities can work together to build prevention-focused systems, starting with jurisdictions' 2020–24 Child and Family Services Plans (CFSPs). 

Find meaningful and actionable connections among your agency’s strategic planning, review, and CQI efforts using this toolkit.

Use this brief to help your agency coordinate strategic and long-term planning, monitoring, and reporting processes—such as the Child and Family Services Plan (CFSP) and Child and Family Services Review (CFSR)—with agency continuous quality improvement (CQI).