Understand the role of coaching in supporting workers, including coaching functions, effectiveness, models, and strategies.

Learn effective strategies to collect, analyze, and use data related to caseworker visits.

Learn about quality contacts, why they are important, and how an agency can successfully implement them.

Explore the various aspects of the importance of normalcy for children and youth in care.

Learn to facilitate a normalcy conversation and to promote normal and developmentally appropriate experiences for youth in foster care.

Examine a five-step framework that helps organizations promote youth engagement in normalcy conversations about the youth’s own care.

Tells the story of a family from the perspectives of the father of five children; his mother, who takes on the parenting role for her five grandchildren; and their social worker.

Portrays one family's story from the perspectives of the child’s mother, the grandmother, and the resource parent.

Demonstrates the importance of collaboration and trusting relationships between a grandmother, a resource parent, and a social worker.

Describes the complex nature and special support needs of kinship care. 

Portrays a young woman's story of growing up in foster care, from 5 months through 7 years old, and the difficulties of transitioning back to her family. 

Browse casework activities to use before, during, and after a caseworker visit with children, youth, and families.

Learn how supervisors and program managers can assist child welfare caseworkers in conducting quality visits with parents.

Explore coaching steps and tips supervisors can use to help workers strengthen skills and meet goals.