Resource Library

The Center for States designs products, services, and learning experiences to increase understanding and awareness, and build knowledge and skills. The Center focuses its attention on developing products and resources on several core organizational and practice topics.

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Library and Information Services

Woman and small child eating on kitchen island

The Center for States provides research assistance and responds to information requests on building capacity in child welfare.

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Learn how we can help your agency build the capacity to thrive.

Email: capacityinfo@icfi.com 
Phone: 1.844.222.0272

Visit the Center for States' Contact Us webpage for more information.

Showing 1 - 15 of 46 resources
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Get guidance, tips, and strategies for assessing agency culture and climate. 

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Use this guide for tips, and strategies concerning the critical role leadership plays in creating and sustaining positive organizational culture.

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Adapt proven strategies from this publication to improve specific areas of culture and that support collaborative development of an effective service array.

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Adapt strategies from this publication to improve specific areas of culture and climate to support partnering with families after conducting an assessment.

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Browse the themes and key takeaways from the How We Partner With the Community to Improve Service Options podcast series.

Video

Buzzwords: Moving to Behavioral Descriptors doodle video is a short, animated video that follows a child involved in a child welfare investigation. The video describes what buzzwords are and illustrates the impact they can have on children and families. It also demonstrates how to recognize buzzwords and offers strategies for transforming buzzwords into objective, behavior-based descriptors.

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This publication looks at buzzwords in the context of words or phrases commonly used in child welfare reporting and documentation that can be subjective or carry negative connotations, and offers strategies to minimize their negative impact.

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See how workforce satisfaction and retention are improved by emphasizing the positive differences that are made in the lives of children and families.

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For a summary of the key takeaways and steps of assessing readiness as part of a change and implementation process.

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This brief addresses both "identifying a problem" and "gathering data and exploring the problem indepth" in the first phase of the Change and Implementation Process.

Video

Introduces the fourth task of identifying possible contributing factors and root causes using different methods. A root cause analysis is a structured approach to understand why a problem occurs using data. Understanding why a problem or unmet need exists helps teams better identify the potential solutions to it.

Video

Reviews the final tasks of assessing agency readiness: analyzing results and determining next steps. This video explores how teams analyze assessment results, what conditions or connections help determine next steps, and why teams should reassess over time and at multiple points in the process.

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Learn how child welfare agency leaders, managers, teams, and stakeholders can use data to better understand problems and their causes.

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Explores the fifth task of exploring possible root causes and using data to validate them. Taking time to revisit data, helps teams align on true root cause(s) before moving towards possible solutions.

Video

The readiness webinar summarizes the process of assessing agency readiness for a child welfare change and implementation process. It includes an overview of how an agency might facilitate the process of assessing readiness to put new programs and practices in place,as well as stories from the field on what assessing readiness looks like in practice.