Learn effective strategies to collect, analyze, and use data related to caseworker visits.

Tells the story of the relationship, initially forged over a shared meal, between a youth and her CASA worker. The CASA worker’s advocacy for concrete supports to meet the youth’s needs helped grow the trust in their relationship.

Examine new software and technology innovations, which provide better, more integrated services and cut costs for states and jurisdictions.

Explore tips and strategies to effectively engage and sustain the involvement of families and youth at the agency level. 

Learn a research-informed framework for agencies to explore implementation of CQI systems across seven areas, including leadership support and modeling, staff and stakeholder engagement, communication, administrative structure, use of quality data, case record review process, and application of CQI findings.