Use this guide for tips, and strategies concerning the critical role leadership plays in creating and sustaining positive organizational culture.

Browse the themes and key takeaways from the How We Partner With the Community to Improve Service Options podcast series.

Discover the key components of the Continuous Quality Improvement (CQI) Training Academy.

In this introduction to the podcast series How We Partner With the Community to Improve Service Options, agency leaders talk about the changing culture of their organizations. Leaders from Kentucky discuss their Child Welfare Transformation initiative, three transformational goals, and culture of safety.

Explore the Center’s Focused Continuous Quality Improvement (CQI) Services training curriculum and learn more about how it can be used to support a team’s CQI goals.

Learn to be more intentional about creating opportunities to relate to the staff and families you serve and to infuse more empathy into your agency.

Learn how child welfare organizations can create equity in the workforce. 

Explore additional resources to learn how child welfare organizations can create equity in the workforce. 

Learn strategies to address the mental health needs of children, young people, and families.

Review the protective capacities and protective factors frameworks used to assess, intervene, and serve families.

Explore a family-focused program that embodies many of the changes that Kentucky wants to see throughout its child welfare system in this podcast. The START, program demonstrates a shift in organizational culture to focus on family and serves as an example of a truly collaborative team that uses early intervention and a shared decision-making model to work with families.

Explore models and approaches for targeting safety outcomes.

In this episode leaders from the District of Columbia child welfare agency and a community collaborative organization discuss their longstanding partnership. The commissioner for Kentucky's child welfare agency describes the agency’s strategic communication plan and considers the role of the agency as part of the larger child welfare system.

Explore coaching steps and tips supervisors can use to help workers strengthen skills and meet goals.

Learn a research-informed framework for agencies to explore implementation of CQI systems across seven areas, including leadership support and modeling, staff and stakeholder engagement, communication, administrative structure, use of quality data, case record review process, and application of CQI findings.