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Tailored Services

Tailored Services

Through Tailored Services, the Center for States supports individual States and territories by engaging and partnering with them to assess capacity-building needs, create plans, and deliver effective, capacity-building services. Meet the Center’s Tailored Services staff.


Tailored Services reflect our commitment to teaming and partnership by working closely with individual jurisdictions, the Children’s Bureau, and other related partners to achieve positive outcomes for children, youth, and families.

We also strive for collaboration between agencies and jurisdiction-specific Tailored Services Teams. These teams consist of Center staff and consultants who are best able to support individual agency needs. For example, each State or territory is assigned a Liaison who serves as a single point of contact with the Center for States and supports the State/territory throughout the capacity building process. In addition, Consultants may join the team when subject-matter expertise is required. Intensive Project Managers are used to oversee intensive projects (i.e., jurisdiction-specific projects expected to last longer than 12 consecutive months).

To begin a conversation about how the Center for States can help you or your agency, contact the Liaison for your jurisdiction.

Assess, Plan, and Support

Tailored Services support States and territories through a capacity-building process that includes the following steps:

  1. Assess—determining the internal and external factors that affect a child welfare system's ability to achieve its goals
  2. Plan—developing tailored, capacity-building plans
  3. Support—providing effective services aimed at strengthening the capacities needed for success


To begin the process, we review all available reports relevant to the State or territory we are supporting. Next, we work in partnership with the jurisdiction and the Children's Bureau to explore the jurisdiction's capacities. Together, these activities result in an assessment that forms the basis for planning capacity-building interventions.


Assessments guide the development of individualized, capacity-building plans. The Center works closely with child welfare agencies and the Children's Bureau to develop plans that help agencies prioritize their specific capacity needs and identify resources that a State or territory may use to address those needs. The capacity-building plan is designed to align with the jurisdiction's strategic goals. For example, a plan may provide support for obtaining the objectives outlined in a State or territory's Child and Family Services Plan, or help an agency implement a major initiative such as a title IV-E waiver demonstration project or Program Improvement Plan (PIP).


When a State or territory's capacity needs are best addressed by support from the Center or the Collaborative, the capacity-building plan will include a detailed strategy for working with us, the Center for Courts, Center for Tribes, or another federally supported technical assistance organization. The work plan may include the delivery of resources developed by our Constituency, Universal, and/or Tailored Services Teams.

Resources developed through Tailored Services come in two forms: Intensive Projects and Brief Services. Intensive Projects support building organizational readiness, selecting and developing interventions, implementing changes, assessing progress and performance, and sustaining change. Intensive Projects last 12 months or longer.

Shorter-term, jurisdiction-specific needs are addressed through tailored, brief services. This includes training, coaching, and consultation on specific, capacity-building objectives.

Additional Areas for Support

Title IV-E Waiver Demonstrations

The Center for States is tasked with providing support to title IV-E waiver demonstration projects. Center consultants with expertise in title IV-E waivers, change management, and implementation partner with the jurisdiction's waiver team to build capacity and support project implementation. Tailored Services, in conjunction with Constituency Services, offer opportunities for networking and information sharing across title IV-E projects nationwide.

Child and Family Services Reviews

The Center for States provides support during the Child and Family Services Review/Program Improvement Plan process. Tailored services are designed to meet the unique needs of the State or territory and support PIP development and implementation.


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Tailored Services Teams

State/Territory Liaison
The State/territory Liaison serves as a State or territory's single point of contact with the Center. Liaisons are responsible for responding to their assigned jurisdiction’s needs, including requests for information, access to tools and resources, peer-to-peer networking opportunities, access to Center learning experiences, and onsite service delivery. Liaisons reflect the Center’s commitment to teaming and partnership by working closely with agencies, the Children’s Bureau, and other related partners to assess agency needs, develop capacity building plans, coordinate service delivery, and achieve positive outcomes for children, youth, and families.

The Consultant is a subject-matter expert that works in collaboration with a State or territory and its assigned Liaison to meet jurisdiction-specific needs. Consultants use their expertise to help identify and assess needs, develop work plans, and deliver onsite capacity building services. Child welfare agency staff work with Consultants to improve specific aspects of their child welfare practice, strengthen their processes and systems, and support their program improvement and implementation efforts, such as a State’s title IV-E waiver demonstration. The Center maintains a pool of Consultants with a variety of expertise, jurisdictional experience, and geographic diversity.

Intensive Project Manager
The Intensive Project Manager works in collaboration with a State or territory and its assigned Liaison to manage intensive projects (i.e., jurisdiction-specific projects expected to last longer than 12 consecutive months.) Intensive Project Managers support development and implementation of project plans designed to build the jurisdiction’s capacity to achieve positive child welfare outcomes and oversee delivery of intensive services such as strategic planning, technical assistance, training, implementation supports, coaching, and quality assurance.

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