Quality Matters: Improving Caseworker Contacts With Children, Youth, and Families offers videos, discussion guides, and assessment tools that agencies can use to discover strategies for engaging families and including family voice in case planning, identifying elements of quality contacts, practicing self-assessment and action planning, and promoting effective supervisory conversations.
Quality Matters: Improving Caseworker Contacts With Children, Youth, and Families
Available on CapLEARN; registration required.
Features a six-part video series that demonstrates what quality contacts look like. Available for supervisors to use with caseworkers in independent or group learning. Includes discussion guides that prompt reflection on core components and key behaviors, and a reference guide that establishes the case context and includes observation and self-assessment tools.
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